Date: December 15, 2018

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Email Response Barriers

This page was reviewed or revised on Tuesday, November 1, 2016 12:19 PM

We are working with our IT Department to ensure email notifications to clients are not blocked by spam filters or email accounts with sensitive security settings. This can be challenging and unpredictable. We will also use other methods of communication (phone calls) to send information when the option is available.

Help us connect with you by email and add our email domain to your safe senders list. Follow these instructions for Outlook.com (formerly Hotmail):

  1. Open your Outlook/Hotmail mailbox.
  2. Select Options from the top right (next to the question mark).
  3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
  4. In the space provided, enter the address @county-lambton.on.ca to allow emails sent from our domain server.
  5. Select Add to list.
  6. Ensure the safe mailing lists box has the address you entered, and select OK.

Once these steps are completed our staff can attempt to resend the email. Please send a return email indicating you received the information so a follow up phone call is not required.

Thank you for your attention and assistance!

Lambton Public Health